FAQ

RISO strives to create fundamentally unique new technologies in paper-based communication through an approach that emphasizes productivity, cost containment, and versatility.

Toshiba Business Solutions is a global leader in office printing and retail solutions, with offices across North & Latin America, supporting our customers with world-class service and supplies throughout international markets. Toshiba products help streamline any organization, empowering the art of business.

An MFP is a Multi-function Printer. It combines the diverse functionality of several office machines, including print, copy, scan and fax. Whether it is a smaller footprint in a home or small business setting, or centralized document management, distribution and production in a large-office setting.

Environmentally friendly innovation and technology, such as solar cells and reusable ink cartridges.

Scheduling time for printer maintenance reduces production downtime and maintains office workflow.  Our technicians have experience working with your specific equipment and can help identify the print demands which best suit your business needs.

Our technicians have years of specialized training, ensuring your equipment gets repaired quickly.  Fix it right the first time is what we live by.  Making sure your business is taken care of is what we do best!

Our sales team are truly experts when it comes to pairing your business needs with the right equipment.  Give us an opportunity to see how we can elevate your business and customer experience alike.

Multifunction printers let you print, scan, copy and fax.  That means using one piece of equipment instead of four, using less electricity and reducing your carbon footprint. If your business supports operating in a more environmentally friendly way, we highly recommend investing in a multifunction printer.

If you already know how to use printing, faxing, photocopying and scanning equipment, then multifunction printers will be a great solution for both you and your staff.

To lease or buy is an individual decision based on the needs of your company.  Leasing is often an excellent choice as your business may benefit from a tax deduction and it allows you to upgrade as your business needs change while keeping your operating and capital expenses low. Our product experts will present you with pricing and the potential benefits of either choice so you can make an informed decision.

Direct deposit is an electronic transfer of funds deposited directly into KOPYR Integrated Systems and Services Inc.’s bank account.  It is our preferred payment method.  Please contact [email protected] to set up EFT payments.  We also accept e-transfers.

Please make payment(s) to: KOPYR Integrated Systems & Services Inc. and send to:

KOPYR Integrated Systems & Services Inc.

#202, 8291-92 Street, Delta, BC, V4G-0A4

We will provide you with the payment link for secure online payments.  Please contact our Good Fit Chronicler, Lisa Chorninky at [email protected] or call 604-204-3200 for details. 

Please contact our Good Fit Chronicler, Lisa Chorninky at [email protected] or call 604-204-3200; she is very happy to assist you. 

Please call our Relationship Agents at 604-204-3200, email [email protected], or simply fill out this form

We are able to send replacement cartridges when any particular toner level is at 10% or less. If you would like instructions to check your toner levels, please call us at 604-204-3200, email [email protected], or refer to your printer’s user guide.  If you would like to purchase any backup supplies outside of what is covered by your service agreement, we will prepare a sales quote for you.

We strive to get your supplies delivered to you by courier 1 – 2 business days after the order is placed. Special request items may take longer- our Relationship Agents will coordinate with you and keep you updated.  Freight charges in the Lower Mainland are $12.75 for the first item and $5.25 for each additional item with a maximum of $28.50.  If it is more convenient, you can arrange to pick up your items from our location Monday – Friday 8:30am – 4:00pm with minimum one hour notice; please call 604-204-3200.

Toners and waste toner containers are standard consumables covered by your company’s service agreement with KOPYR Integrated Systems & Services Inc. (excluding Riso).  If your equipment is no longer under service contract, we can send you a sales quote to purchase the supplies you require.  Please contact your sales representative or email [email protected] to discuss your contract and printing needs.

Our Satisfaction Agents are available to help! Never hesitate to contact us! Call or text 604-200-6388, email [email protected] or fill out this form.  Our expert service technicians will contact you directly to get you up and running again as soon as possible!