FAQ

Business Solutions/ IT/ Accouting

RISO strives to create fundamentally unique new technologies in paper-based communication through an approach that emphasizes productivity, cost containment, and versatility.

Toshiba Business Solutions is a global leader in office printing and retail solutions, with offices across North & Latin America, supporting our customers with world-class service and supplies throughout international markets. Toshiba products help streamline any organization, empowering the art of business.

Our Managed IT Service solution is unlimited, proactive monitoring of workstations and infrastructure delivered by our trained IT specialists, for a flat-rate fixed monthly fee.

Inkjet technology has become a household word through its presence on the consumer desktop as a low cost, reliable, relatively quick and convenient method of printing digital files. Although inkjet technology has been around since the 1950s in specialty printing, the impact of the technology in a wide range of industrial applications is only now becoming clear.

3D printing can be used in healthcare, aerospace, aviation, engineering, architecture, automotive, fashion and the education industry.

An MFP combines the diverse functionality of several office machines in one that suits you best, whether it is a smaller footprint in a home or small business setting, or centralized document management, distribution and production in a large-office setting.

Thanks to MFP’s open architectures, you can now rely on stress-free compatibility with the latest network technologies. We can take care of the entire network installation start to finish or work with your in-house IT department for a smooth and easy installation.

Artificial Intelligence (AI) is a computer science field dealing with the creation of intelligent machines that work and react like humans.

Deep learning uses a certain set of machine learning algorithms that run in multiple layers.

We are planning the launch in early 2021! If you are interested in learning more please join our waitlist.

In theory, inkjet technology is simple – a printhead ejects a pattern of tiny drops of ink onto a substrate without actually touching it. Dots using different coloured inks are combined together to create photo-quality images.

In practice, however, the successful implementation of the technology is very complex. The dots that are ejected are smaller than the diameter of a human hair (70 μm), and they need to be positioned very precisely to achieve resolutions as fine as 1440×1440 dots per inch (dpi).

This precision requires multi-disciplinary skills: a combination of careful design, implementation and operation across physics, fluid mechanics, chemistry and engineering.

Yes, we would never share your file with a third party without your consent.

A 3D printer is a sophisticated machine that will help you develop your ideas into a final product that you can hold, turn and enjoy in your hands. From head to hand you can design, develop, and turn your imagination into reality from your home, office or anywhere. You can build a factory on your own desk. Now is the time. Give yourself permission to immediately stretch your mind by new experiences!

A program that replicates itself by modifying other applications and is intended to exploit a security hole to steal or sabotage a computer system.

Cybersecurity is the practice of defending computers, servers, mobile devices, electronic systems, networks, and data from malicious attacks.

Products, services and platforms that allow businesses and other users to access computing resources delivered over the internet.

Computing devices that have the ability to transfer data over the internet such as smartphones, tablets, Roku, Apple TV, Security cameras.

Phenomenal growth and accessibility of information coming from social media, search data, multimedia content, climate info etc.

Methods of exploiting weaknesses in a computer or network. The motive may be to steal identity theft or espionage.

Spam or junk emails are unsolicited messages sent in bulk by email.

A security incident in which information is accessed without authorization.

A serious crime where your personal information such as anything from your name, driver’s license, or Social Insurance number has been compromised by an impostor who intends to commit fraud in your name.

A virtual office is a service that enables employees and business owners to work remotely by providing a range of business functions accessible through the internet. It also allows organizations to create and maintain a presence in a desirable location without the need to pay rent for an actual space.

Virtual version of a physical IT resource such a file server.

Environmentally friendly innovation and technology, such as solar cells and reusable ink cartridges.

A software robot that runs automated tasks over the internet, e.g. chatbot – converses with humans in natural language.

Scheduling time for printer maintenance reduces production downtime and maintains office workflow.  Our technicians have experience working with your specific equipment and can help identify the print demands which best suit your business needs.

Our technicians have years of specialized training, ensuring your equipment gets repaired quickly.  Fix it right the first time is what we live by.  Making sure your business is taken care of is what we do best!

Multifunction printers will connect to a network, eliminating the need to be hard-wired into your system.  We make it easy with our mobile printing options.

Cyber threats are a rapidly growing concern in today’s modern world.  Why not pair your new multifunction printer with our IT services?  Have some peace of mind in knowing your business is protected.

Our sales team are truly experts when it comes to pairing your business needs with the right equipment.  Give us an opportunity to see how we can elevate your business and customer experience alike.

Multifunction printers let you print, scan, copy and fax.  That means using one piece of equipment instead of four, using less electricity and reducing your carbon footprint. If your business supports operating in a more environmentally friendly way, we highly recommend investing in a multifunction printer.

If you already know how to use printing, faxing, photocopying and scanning equipment, then multifunction printers will be a great solution for both you and your staff.

To lease or buy is an individual decision based on the needs of your company.  Leasing is often an excellent choice as your business may benefit from a tax deduction and it allows you to upgrade as your business needs change while keeping your operating and capital expenses low. Our product experts will present you with pricing and the potential benefits of either choice so you can make an informed decision.

What payment methods are accepted at KOPYR Integrated Systems & Services Inc.?

Direct deposit is an electronic transfer of funds deposited directly into KOPYR Integrated Systems and Services Inc.’s bank account.  It is our preferred payment method.  Please contact [email protected] to set up EFT payments.  EFT is not the same as e-transfers.  We do not accept e-transfers.

Please make payment(s) to: KOPYR Integrated Systems & Services Inc. and send to:

KOPYR Integrated Systems & Services Inc.

#202, 8291-92 Street, Delta, BC, V4G-0A4

We will provide you with the payment link for secure online payments.  Please contact our Good Fit Chronicler, Trang Nguyen at [email protected] or call 604-204-3200 for details. 

Please contact our Good Fit Chronicler, Trang Nguyen at [email protected] or call 604-204-3200; she is very happy to assist you. 

Please call our Relationship Agents at 604-204-3200, email [email protected], or simply fill out this form https://kopyr.ca/order-supplies/

We are able to send replacement cartridges when any particular toner level is at 20% or less. If you would like instructions to check your toner levels, please call us at 604-204-3200, email [email protected], or refer to your printer’s user guide.  If you would like to purchase any backup supplies outside of what is covered by your service agreement, we will prepare a sales quote for you.

We strive to get your supplies delivered to you by courier 1 – 2 business days after the order is placed. Special request items may take longer- our Relationship Agents will coordinate with you and keep you updated.  Freight charges in the Lower Mainland are $10 for the first item and $4 for each additional item with a maximum of $22.  If it is more convenient, you can arrange to pick up your items from our location Monday – Friday 8:30am – 4:00pm with minimum one hour notice; please call 604-204-3200.

Toners and waste toner containers are standard consumables covered by your company’s service agreement with KOPYR Integrated Systems & Services Inc. (excluding Riso).  If your equipment is no longer under service contract, we can send you a sales quote to purchase the supplies you require.  Please contact your sales representative or email [email protected] to discuss your contract and printing needs.

Never hesitate to give us a call! We are here to help at 604-204-3200, email [email protected] or fill out this form.  Our expert service technicians will contact you directly to coordinate your appointment and get you running again as soon as possible!